Why is Fido's live chat so bad?

[musicgold]

I dread contacting Fido.

The Live Chat function is horrible! The user has to keep watching the screen because Fido forgot to add the Chime. Stupid !

The agents takes 1-2 minutes to reply after each response. Fido wants its customers to be staring at its awfully designed website. Shame. 

[roonlafisa]

It is 2023 and the live chat is still bad as hell. I think the agent chats with multiple clients at the same time. Every time I ask a question or provide an information, it takes 5 minutes to respond. Total waste of time,

[Grrr2]

I can't believe how slow getting response from fido live chats. Agents takes minimum of 30 mins to access a customer account. 

[musicgold]

Thanks. In the mean time I have found another internet service  provider. Bye bye to Fido Internet and its awful customer service!

[FidoClaudia]

Hey @musicgold,

We'd be really sad to see you go! 

I'll send you a PM so we can take a closer look into your situation and learn more about what's going on! 

[FidoStephane]

Hi there, 

Thank you so much for sharing your feedback. We'll happily forward this to our site designers.  

Have a great day, and again, thanks for sharing!