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Why are calls to Germany or Europe currently disabled on my phone?

I'm a Participant Level 1
I'm a Participant Level 1

Hey there,

I'm confused.

I have a contract with 1000 free minutes to call, also Europe.

A few days ago I called a german number as required with 011 49(country code germany) and the number.

I tried to call today but the computer voice said, that outgoing calls are currently disabled on my phone. I didn't make any changes in the settings or so. Is it maybe the new location I stayed in canada? It worked in Vancouver well but not now!


Please help me! Smiley


Former Moderator
Former Moderator

Hey @GERinCAN Smiley


From what you're describing though it does sound like you have a long distance block on the account as you are using the right dialing pattern. Have you requested to add this in the past by any chance?


I suggest you contact us on Facebook or Twitter so we can check and if there is in fact a block we can remove it for you!


If you prefer, we can also PM you here on the Community.


Keep us posted on what happens! I'm sure the info can help others on the Community.