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Full Price down, and $0.00 per month

aevtushenko
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

If I go to upgrade my device, almost all devices are show as *Full Price* down, and $0.00 per month. 

It's been like that for about a week.  Am I the only one who is having this issue?  Like a week ago it worked fine. 

1 REPLY 1

FidoSaira
Moderator
Moderator

Hello @aevtushenko,

Thank you for the details!

Normally, it would show and require the full price if (among other reasons):

- you already have an agreement and are looking for a new device;

- you have an ''Bring Your Own Phone'' plan, that is not compatible with a device upgrade and will need to be changed;

- based on a your credit check

If not, have you made changes to your account?

I would also try clearing cookies and cache. Should the situation persist, please reach out to us through these channels.