Where’s my phone?

[Renz1130]

Hello there, 

It’s been almost 2 months since I upgraded my phone to IPhone 11, but until now, I haven’t received it. How long do I have to wait? And why Fido is not giving any updates about this. 

[FidoValerie]

Hey @Renz1130

That's quite a long time! 

We'd need to access your account in order to see the status of your order.

You can reach out through any of the channels here, to get started.

Alternatively, we can also send you a private message through the Community, if that works best for you! 

[Renz1130]

Hi Valerie,

Yes, I’ve been waiting for the phone for a while. I don’t know what’s going on. 

Please let me know. 

[FidoKenny]

Hey @Renz1130

Le I'm  sending you a PM. Talk to you soon.