What's the myphonenumber@sms.fido.ca for?

[falion]

My questions:

1. How does this email come out? I didn't apply it, included in plan? what's the charge?

2. How to access this email, some kind of portal like "mail.google.com" to check Gmail? I sent message to this email address, bounced back, say "no such domain name"

3. May I just changed it to gmail as used at other parts of "FIDO my account", when update the MFA settings, just "ON/OFF", no email change option.

Any advice will be greatly appreciated.

[gcweiss]

It's a stand-in for the email, for customers who still use a phone number login. It's not a functional email address. 
If you log-in and update your username to your email address instead of your phone number the MFA settings will update and show your email address. 

[KAPABLE-K]

Hello @falion,

Login to your account on fido.ca then go to My Account Profile and you should be able to update the email address there it's under username you can also update/add a recovery number there also.

[MonsieurCool]

Where? Screenshot please. I can't find a way to change it. 

[Cawtau · Accepted solution]

Hello MonsieurCool,

  Welcome to the community!

  You should be able to change your email address via your My Account --> Settings --> Contact & Billing --> Update email (orange arrows).

Hope this helps 😀

Cheers

[Ahda]

This might not work sometimes. For me to change the MFA email address I actually had to go to "My Account profile" and change "Username", a bit counter-intuitive but by changing username from phone number to my email address, it updated my MFA email.