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What Fido my account not working properly?

I'm a Participant Level 1
I'm a Participant Level 1

I have been trying to upgrade my device through Fido my account online but it did not open phone page and keep on loading since week. really pathetic website Fido has. Fido should work on that. It’s really give customer hard time. 

I would request Fido if you can work on that. 


Former Moderator
Former Moderator

Hey @RP87 ,


Thanks for your feedback, we want your experience on our website to be seamless so we definitely appreciate your feedback. 


Can you tell us a little more about what happened?


At which point did the upgrade not work?

Was there an error message?

Also, did you test it on different browsers?


Let us know so we can help Wink