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Website broken. Tested with multiple devices. Cannot change plan.

zookalicious
I'm a participant level 3
I'm a participant level 3

Hi I called customer service earlier and they advised that I change my plan on the website. 

 

zookalicious_0-1637944713142.png

 

The website constantly fails to load certain UI elements which means I cannot proceed. I have tested this on 3 different browsers on 3 different devices, and I get a similar result each time. 

 

The fido website has been like this for over 10 years, with random issues with things not loading or working. It's absolutely insane. 

5 REPLIES 5

bfdf
I'm a participant level 1
I'm a participant level 1

Same problem here.

Hello @zookalicious and @bfdf,

 

I'm disappointed to hear you're having issues changing your plans.

 

Could you share a screenshot of the entire page to give us an idea of what you're seeing exactly and what you're selecting.

 

Thanks! 



zookalicious
I'm a participant level 3
I'm a participant level 3

Screenshot_20211129-172600.jpg

 

zookalicious
I'm a participant level 3
I'm a participant level 3

I have a screenshot from my pc above in the top level post. This one is mobile. 

What happens if you click on ''Edit'' next to select data option?