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Want to get a phone as well as my current tablet.

I'm a Participant Level 2
I'm a Participant Level 2

I have had the $15/mo tablet plan for a year now and want to switch my phone over from Virgin now that I'm no longer on a contract there and my phone is broken and I want to get a new one. So I went to do the Pixel XL on the large plan and it says because I'm a current fido customer I can either 'upgrade' my tablet or I have to contact Fido to add a new line?

I tried talking to chat support, and the person was very confused and didn't seem to understand what was going on. They kept asking me to try different browsers? 


I am having a really bad customer service experience here. What am I supposed to do?



*** Edited to add labels ***



Hi @flippthebunny


Welcome to the Community!


Sorry to learn that your recent experience with us wasn't a positive one, definitely not what we want for our customers! 


It's not possible to add an additional line to an existing account online on at the moment. 


I'll send you a PM shortly so we can look into it together and help you out Smiley


For any account related questions, you can also contact us here in the future.


See you in PM!