Waiting for SIM

[SEYUN21]

During the last Black Friday sale, I added two lines. I then received an email saying that when it was ready, an email would be sent saying 'Ready For Pick up'. However, 20 days have passed and there is still no answer. I still don't know if I should wait longer, go to the store in person, or apply for something else.

[FidoVan · Accepted solution]

Hey there @SEYUN21 and welcome tot eh Community.

If you haven't done it yet, please reach our customer service here for support and we'll be happy to look into that with you, thank you.

[SEYUN21]

I contacted customer service as you said, and now everything is resolved well.

Thank you. 

[SEYUN21]

Thank for your reply. I'll contact customer service you told me about. Have a nice day.