Voicemail icon not showing on Pixel 4

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Voicemail icon not showing on Pixel 4

I am a new subscriber with a Pixel 4 phone (Android 10), my plan includes the basic voicemail (the free one with  up to 3 messages). Whenever I get a voice mail I get an SMS notification, but the phone does not show the voicemail icon in the status bar.

 

Is this a bug? I hope Fido does not expect me to pay $7/month to see the voicemail notification icon...

Accepted Solution

Re: Voicemail icon not showing on Pixel 4

Hello @Antipode,

 

It's not a bug that is how you will be notified you have a voicemail. 

 

There is a discussion explaining this here.

View solution in context
Flag this to a Moderator
Message 1 of 6
398 Views
Highlighted
Solution

Re: Voicemail icon not showing on Pixel 4

Hello @Antipode,

 

It's not a bug that is how you will be notified you have a voicemail. 

 

There is a discussion explaining this here.



Flag this to a Moderator
Message 2 of 6
396 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Voicemail icon not showing on Pixel 4

Thanks for replying, but I still don't understand. Would the icon be shown if I had the $7/month super-duper voicemail add-on?

Flag this to a Moderator
Message 3 of 6
394 Views
Highlighted

Re: Voicemail icon not showing on Pixel 4

Hey @Antipode, the mini voicemail and the premium voicemail are both text message based and neither will activate the voicemail indicator that you would like to see.



Flag this to a Moderator
Message 4 of 6
392 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Voicemail icon not showing on Pixel 4

Hi, thanks again. What is the "visual voicemail" thing mentioned in other threads? Is that not the notification in the status bar?

Flag this to a Moderator
Message 5 of 6
350 Views
Highlighted
Senior MVP Senior MVP
Senior MVP

Re: Voicemail icon not showing on Pixel 4

Hello Antipode,

 

  Welcome to the community!

 

  No, visual voicemail is not the notification in the status bar. At one point, visual voicemail referred to an app which would provide a text version of your voicemail so you could read your messages. Unfortunately, the android version did not work very well and was abandoned. However, I believe the iPhone version of visual voicemail still exists.

 

  Since the android app did not work properly, Fido introduced the Premium Voicemail-to-text option for visual voicemail. Rather than being able to read your messages via an app, the systems sends a transcript of your voicemail via text message. It also provides an audio recording of the message in case transcription was not possible.

 

Hope this helps 😀

 

Cheers

 

 

 


Flag this to a Moderator
Message 6 of 6
343 Views