Voicemail icon not showing on Pixel 4

[Antipode]

I am a new subscriber with a Pixel 4 phone (Android 10), my plan includes the basic voicemail (the free one with  up to 3 messages). Whenever I get a voice mail I get an SMS notification, but the phone does not show the voicemail icon in the status bar.

Is this a bug? I hope Fido does not expect me to pay $7/month to see the voicemail notification icon...

[KAPABLE-K · Accepted solution]

Hello @Antipode,

It's not a bug that is how you will be notified you have a voicemail. 

There is a discussion explaining this here.

[Antipode]

Thanks for replying, but I still don't understand. Would the icon be shown if I had the $7/month super-duper voicemail add-on?

[KAPABLE-K]

Hey @Antipode, the mini voicemail and the premium voicemail are both text message based and neither will activate the voicemail indicator that you would like to see.

[Antipode]

Hi, thanks again. What is the "visual voicemail" thing mentioned in other threads? Is that not the notification in the status bar?

[Cawtau]

Hello Antipode,

  Welcome to the community!

  No, visual voicemail is not the notification in the status bar. At one point, visual voicemail referred to an app which would provide a text version of your voicemail so you could read your messages. Unfortunately, the android version did not work very well and was abandoned. However, I believe the iPhone version of visual voicemail still exists.

  Since the android app did not work properly, Fido introduced the Premium Voicemail-to-text option for visual voicemail. Rather than being able to read your messages via an app, the systems sends a transcript of your voicemail via text message. It also provides an audio recording of the message in case transcription was not possible.

Hope this helps 😀

Cheers