Voicemail disappeared

Voicemail disappeared

Voicemail disappeared

I'm a Participant Level 1

Voicemail disappeared

I noticed that when i am unable to answer a call i get a message that says i have a voicemail but am unable to access it. My messages used to include a small box that showed a message was waiting and the length of that message. That message box is now gone and i am unable to access my voice messages. Please advise.

2 REPLIES 2
Moderator

Hi @kalgaryklutz! We never heard back, do you have any updates for us? 



Moderator

Welcome to the Community @kalgaryklutz

 

When a voicemail is left you should be receiving a text message to notify you. If you have our mini voicemail (free with all our newer plans) then your voicemail can hold up to 3 voicemail messages for up to 3 days.

 

In order to access it, you can hold down the number 1 on your keypad and it'll call the voicemail so you can check your messages.

 

Can you let us know if you get the text message notifying you of a voicemail and if you can access your voicemail by calling 1?