Validation team

[KathyRosi]

I've been trying to teach the validation team for 2 days...I've spent over 5 hours on hold. This is completely UNACCEPTABLE. In order to upgrade my phone I need to speak to them first and the agent told me she can't promise the same deal will be active. 
this makes ZERO SENSE 

[FidoPhilippe]

Hey @KathyRosi! Philippe here. Welcome to the community.

I'm sad to read about your experience and sincerely apologise for the wait time!

Have you been able to resolve this since your last post?