I have been on hold with Fido for hours every day for the last three days. On this third day I just finished a 4 hour phone conversation in which I waited 2 hours to speak to a manager and 2 hours with the manager trying to connect to the validation department. The manager got bored of waiting and disconnected the call and did not call back despite call back number being provided. Fido keeps rejecting my new provider's request to port out my number which I've had for two decades and use for business and need to keep. When I call them they say I need to speak to the validation department in order for the number to be released.
I was on hold the first time for the validation department for 1.5 hours before they dropped the call. The next day I was told I would get a call back after the representative got in touch with the validation team themselves. That callback never happened. The day after that I waited two hours on hold for a manager who then waited 2 hours on hold with me for the validation team before eventually disconnecting the call and telling me to call the validation team myself. I called the validation team myself again and they dropped the call after keeping me on hold for 40 minutes.
I don't know what to do now. Fido is literally holding my phone number hostage. The validation team is literally unreachable by managers, customer service representatives, and certainly customers.
Fido is a broken company. I've been their customer for more then a decade and it would appear it just literally does not work now. Fido died. Good luck to all you other poor customers who try to get the simplest things done and are told that it is done only to find out weeks later it isn't and there is literally nothing you can do.
