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Usim card delivery issue

I'm a participant level 2
I'm a participant level 2

I still haven't get my usim even my account was already opend in Sep.12th. There must be some delivery issue!

It is very uncomfortable that I can't use my phone! Over a week! Is there any other way that you could help??? Such as I can get usim right away from nearby fido store and if it's possible I hope there will be no charge for the usim card.


Good morning @YEWON ,you will have to contact Fido customer support Here to have the status of your order looked at. There are a few methods of contact for you to choose from.