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Upgrading Phone and Pan

I'm a Participant Level 1
I'm a Participant Level 1


My 2-year contract gets over in July. My device Balance shows Zero now. I was planning to upgrade my Phone along with a change in plan. My question is:

a, If I get a phone online today, when can I start using my new phone with the changed plan. 

b, How can I get the old phone unblocked?



Hey there @Jolly-13,


You can start using your new device as soon as you receive it! Don't forget to check out this link as well to inquire about our ongoing promotions, we know how exciting it can be to purchase a new device while getting the best value for it Smiley


As for your old device, if it was purchased after December 1st 2017, it should already be unlocked. You can test that simply by inserting a non-Fido SIM card in it. Alternatively, you can reach out to us at these channels and we'll be happy to look into it.