Upgrading IPhone storage with plan

[Carissaa]

Hi there! I just renewed my contract yesterday and got a new iPhone 7 (32Gb- 2 year contract). Today I'm regretting my purchase- I want to update it to 128 GB. Is it possibly to upgrade? Thanks!

** Edited to add labels **

[KAPABLE-K · Accepted solution]

@Carissaa Fido have a satisfaction guarantee of 15 days from the dat the phone was purchased. If you changed your mind on the device, you can exchange it for another one if it has not been used for more than 30 minutes of usage, This can only be done once.

Edit: You can get more info here.

[Carissaa]

Thanks for the quick response! I just recieved the new phone yesterday, but I'm pretty sure I went over 30 minutes of storage (realizing how much storage I need after downloading apps and such). Am I still able to upgrade?

[FidoKenny]

Hey @Carissaa

If you went over 30 minutes, then the phone can't be returned.

We can verify this with you here on the Community if you want. I would simply send you a PM to get this looked into.

You can can find our other channels to contact us here as well

Let me know.

[Carissaa]

Yes! May you send me a pm please.

[FidoCatherine]

Hi there @Carissaa

I replied to your PM Thanks again!

[Carissaa]

Thank you! 30 minutes as in voice usage?

[KAPABLE-K]

@Carissaa yes 30min of voice usage.