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Unorganized Service

I'm a participant level 1
I'm a participant level 1

On February 3rd, 2021 I ordered iPhone 11, changing my address online prior and confirming my address on phone with an agent.

The same day my new phone was shipping to a wrong address. Since then I called 3 times, each agent gave me different information and dates when I will be receiving the phone. Today on February 15th I received a bill that includes all charges and phone that I do not have. Moreover it is not the phone that I ordered. "Great and extremely professional" service. Unfortunately I have to cancel it tomorrow. Vlada Popova.

  • U


Hello @Vlada,


Welcome to the community! 


I'm sad to hear you didn't have a good experience with your recent phone order. We wouldn't want to see you go because of this.

Feel free to contact us over these methods and we'll be happy to help.