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Unauthorized Changes to my account

Marferino
I'm a Participant Level 2
I'm a Participant Level 2

Hello. 

 

I did not authorize these changes. 

Fido account change confirmation # *****************************

On line XXXXXXXXXXX

I spoke to a representative about a device upgrade along this line. The options presented online were only available if the plan was changed. I did not want to change this plan and did not upgrade the device on this line. Please change this plan back to the original $25 talk and text plan with no data.

 

Thanks 

Matt

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Marferino,

 

Since this is an account related issue it would be best to contact customer service directly and they can better assist you.