Unauthorized Changes to my account

Unauthorized Changes to my account

Unauthorized Changes to my account

Marferino
I'm a Participant Level 2

Unauthorized Changes to my account

Hello. 

 

I did not authorize these changes. 

Fido account change confirmation # *****************************

On line XXXXXXXXXXX

I spoke to a representative about a device upgrade along this line. The options presented online were only available if the plan was changed. I did not want to change this plan and did not upgrade the device on this line. Please change this plan back to the original $25 talk and text plan with no data.

 

Thanks 

Matt

1 REPLY 1
KAPABLE-K
MVP

Hello @Marferino,

 

Since this is an account related issue it would be best to contact customer service directly and they can better assist you.