I am writing to express my profound dissatisfaction and disappointment with a recent experience I had with your customer service, which has significantly impacted my trust in Fido.
A few days ago, driven by curiosity, I reached out to inquire about the Black Friday deals advertised on your website. This was a simple request for information, with no intention or discussion of altering my current plan.
To my utter dismay, the following day I received a notification indicating that Fido had conducted a credit check in my name. This action has adversely affected my credit score. At no point during our conversation was I informed that my inquiry about Black Friday deals would trigger a credit check, nor did I give any authorization for such an invasive procedure.
I have been a loyal customer of Fido for over eight years, consistently paying my bills on time. It is both shocking and disheartening that my long-standing relationship with your company was disregarded, and that a mere query about a promotional offer resulted in an unwarranted credit check.
This incident has led me to question the values and customer service ethics of Fido. The casual handling of sensitive financial information and the lack of transparent communication in this matter is unacceptable. Treating a loyal customer's credit score so lightly is not only unprofessional but also shows a grave lack of respect for customer privacy and trust.
As a result of this experience, I am seriously considering switching to another service provider, one that values and respects its customers and their financial integrity.
Hey @Sam140! The situation you described doesn't sound right at all. We definitely do everything we can to be transparent with our customers and we certainly need your approval before conducting a credit check.
Please contact us through one of our servicing channels so we can take a closer look at your account.