Hello @Sarbaaz,
Didn't your new phone came with a new SIM? Fido usually includes a new SIM in the package.
In the meantime, while waiting on your new SIM you could try a few things.
- Re-seat the SIM card (power off the phone takeout the SIM put it back in and power up the phone)
- Try disabling VoLTE
- Ask fido to do a reset to switch on their end.
Hello again,
Glad to hear everything seems to be sorted now. However, it's curious that the issue was due to a data block on your line. From what you mentioned, you were able to use data but the data would disconnect during calls. A data block on your account would presumably block all data usage on your account, not merely data during calls. From the information you provided, there would have been no reason to suspect a data block was in place -- you said you were able to use data. I understand you feel your time was wasted, however, troubleshooting issues is a process. They try to provide support based on the available information. If the issue still doesn't get resolved, they would then delve further for additional possible reasons. It's easy to say in hindsight that they never bothered to do a certain act.
Again, I'm glad to hear your issue has been resolved.
Cheers
Hello Sarbaaz,
Have you previously been able to use data while on a call? To clarify, do you have any issues making calls or using data separately? Are you having this issue everywhere or only at certain locations?
Have you noticed to which network your phone connects when a call is received? In order to use data while on calls, your phone would need to connect to the networks with HSPA+ (H+ or 4G) or LTE. If your calls connect via 2G or HSPA (H or 3G), it's unlikely you'll also be able to get data to work. Have you verified that your phone has voice over 4G or LTE enabled? You can do so via Settings --> Wireless & Networks --> Mobile network. From there, you should enable 4G as well as voLTE (see manual here).
Was your phone purchased from Fido? If not, at one point, Fido did not support certain services (ie voLTE or Wifi-calling) on grey-market devices. However, they have recently supported those services on some grey-market devices.
If the voice over 4G and LTE were already enabled and you're still not able to use data while on calls, it's possible your phone is connected with a 3G or H connection when you're using data. Depending on your location, it's possible that could be the best connection given your particular set of circumstances. You can get an idea of the surrounding cellular towers here.
Hope this helps 😀
Cheers
Hello again,
@Sarbaaz wrote:..As I mentioned before the VoLTE is enabled. ...
I apologise for your having to repeat yourself, however, I do not see that mentioned in your earlier post.
How old is your SIM? Unless it's very old, most SIMs would be LTE-capable. That said, SIMs can get damaged. Hopefully, a new SIM will solve your issue.
If a new SIM doesn't help, it is possible that your area is not able to adequately receive LTE signal. The different frequencies vary in their characteristics. With the exception of 700MHz, the higher frequencies of LTE don't travel as far or penetrate as well as the lower frequencies of 2G or '3G' (see graphic here). If your location lies outside of 2600MHz or 1700/2100MHz coverage and your surrounding cellular towers do not operate 700MHz, that could also account for your findings. Are there any others around your location able to access Fido/Rogers LTE?
Again, hopefully a new SIM will help your situation.
Hope this helps 😀
Cheers
