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Unable to load "overview" page on chome and firefox

jhe7
I'm a Participant Level 2
I'm a Participant Level 2

Is Fido aware of this bug?

 

When trying to access my overview page to retrieve my remaining talk time info, the section is constantly loading. Same with the Services > Mobile page with the link: https://www.fido.ca/pages/#/my-account/wireless.

 

The problem happens to my logins as well, where after clicking log in, the "please wait" animation is looping (however refreshing the page shows that I am logged in).

 

Currently, I can only view my "overview" page on my android fido app. 

 

Screenshots:

http://imgur.com/a/YxUe5

 

 

3 REPLIES 3

FidoTerry
Former Moderator
Former Moderator

Welcome to the community @jhe7! Smiley

 

First time we're seeing this bug. Can you please try the following steps:

 

- Clear cookies and caches

- Disable adblock

 

Let us know how it goes.



jhe7
I'm a Participant Level 2
I'm a Participant Level 2

You're right. The cause was ad-blocking addons. Thanks.

@jhe7

 

Happy to know it's fixed now.

 

If you still need our help, don't hesitate to reach out.