Two-step authentication

[Francis_htli]

After I login to some websites, majority of websites have two-step authentication where they send you the vertification code through text message or phone call. After the outage on July 8, I have trouble receiving the vertification code. Do anyone have the same issue?

[Francis_htli]

I'm still having problem with the authentication, even with another browser.

[FidoAlex]

Hey @Francis_htli

Really sorry to see you're still having trouble with this. Our network is fully back online so that definitely shouldn't be the case. 

Just to make sure, have you tried restarting your device since the outage? If you did and are still having trouble receiving your verification codes, get in touch with our customer service and we'll take a closer look into this. 

You can reach out through any of the contact methods here.

[FidoKenny]

Hey @Francis_htli

Thank you for sharing your experience with the authentication.

Are you still experiencing this today?

Have you tried different browsers to see if they ask you the same 2 step authentication?