True caller not showing correct name

[richachimnani]

When calling someone the true caller is not showing my name instead it shows some other name.Please correct this

[Cawtau]

Hello Richachimnani,

  Welcome to the community!

  I'm not sure whether that issue is related to Fido or not. Truecaller uses various sources to obtain their CallerID. It uses user-profiles and public partnerships to identify the name connected to the number. They also have community sourcing for names (see here). It's possible they have the name associated with your number's previous owner. You might need to contact Truecaller to correct that information. Alternatively, if you register for the app, you should be able to choose how you want your CallerID to appear.

  Does the CallerID / Name Display show a different name when not using Truecaller?

  You should note that this forum is community-driven and not intended as a venue for customer services. If you wish to verify your CallerID / Name Display with Fido, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers