A few years ago with my old iPhone 7, I was not receiving texts from group texts that included Androids, as well not able to send texts to groups texts that included one or more Android phone. I also could not get texts or send texts re: Android phones with photos included. (Texts/messaging works fine when it is only iPhone users, so it seems to be a MMS messaging issue. Texts that are sent to just one Android user do go through.)
There is no indication when the texts do not go through - meaning that I do not know when there is a problem and people who send the texts think I am ignoring them.
When dealing with Fido a few years ago, the issue seemed to be resolved eventually. The texts started working - so the problem appeared to be on the side of the carrier. But then the problem started again. I then recently (fall of 2022) got a new iPhone 13 and the problem persists with that phone.
I have talked to Fido technical services twice recently to see if we can get this solved once and for all. Both times, I got a text thanking me for reporting the issue, but that they haven't been able to identify an issue at this time. I then have to re-contact Fido and the whole process starts again.
I went Fido store today and bought a new SIM card, just in case that was the issue. It did not solve the problem. I had an iphone tech person have a look at my phone, and they said that this issue should not be my phone - the issue stems from Fido's end. Please help me Fido! Thanks!
