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Transfering e-sim to new phone

sssssssss222
I'm a participant level 1
I'm a participant level 1

Currently using an e-sim with Fido and want to transfer that to my new phone that will be here in a week..

 

What is the best way to do it?

 

I found this article on Fido.ca and it seems like you're able to just use the app to transfer your e-sim to your new phone.

Yet Fido livechat has told me that is only for new activations and i have to go to a store to purchase a new e-sim....doesn't make sense.

 

Has anybody done this?

1 REPLY 1

FidoStephane
Former Moderator
Former Moderator

Yes, this can only be done in store at the moment.  

 

You can use this tool to find the store closest to you: https://www.fido.ca/stores/