February 2024
Currently using an e-sim with Fido and want to transfer that to my new phone that will be here in a week..
What is the best way to do it?
I found this article on Fido.ca and it seems like you're able to just use the app to transfer your e-sim to your new phone.
Yet Fido livechat has told me that is only for new activations and i have to go to a store to purchase a new e-sim....doesn't make sense.
Has anybody done this?
February 2024
Yes, this can only be done in store at the moment.
You can use this tool to find the store closest to you: https://www.fido.ca/stores/