Trade in current balance to extend expiry date

[MountainK]

I am using prepaid plan ($10 plus tax each month), and I would like to extend my expiration date by using some of my balance ($50 for 6 months or $100 for 12 months), but I cannot find related information on the website. Can anyone let me know how to use my balance to extend expiry date, please?

 Thanks 

[FidoPhilippe]

Hey @MountainK! Welcome to the community.

The offer you wrote about above is actually expired. However, you can purchase a $100 voucher that will be good for 365 days. You can find out about how to refill your account right here.

Let us know if there's anything else you need!

[FidoDivine]

Hey @MountainK,

Thank you for your answer. 

We do not have a specific date for the return of our plans. That being said, you can always keep up with any of our available plans directly on our website. You can however, add the balance of $100 with the voucher to your account  that will be good for 365 days.

Keep us update if you have any other questions. 

[MountainK]

Thank you for your reply. When will it be available again? I saw another message that one person just used his or her balance in March 2020.