Things to know after ordering a device

[FidoStephen]

Hey everyone,

This post should answer any pressing questions you may have if you’ve just ordered a new device. We’ll go over applicable fees, the satisfaction guarantee and the delivery process (including how to track that shiny new device of yours 😀 ).

•  A Setup Service Fee may apply.
• You have a Satisfaction Guarantee on the device and it starts on the day your device is shipped.
• You can find information on Device Protection here if you’ve subscribed to it.

Delivery Delay

• Montreal, Toronto and Vancouver: the delivery can take 1 or 2 days.
• Other cities: the delivery can take up to 4 days.

Tracking your order

• Track your order at www.fido.ca/support/track-package 

Phone ordered with Fido Payment Program – click here for all of the FAQs

Tablet ordered with Fido Payment Program

• The down payment associated with your tablet will be charged to your credit card or invoice.
• Reducing your device balance will help reduce your monthly fees, but will not reduce the financing term of 24 months.
• You can pay off or reduce your balance at any time by contacting customer service.
• The cost of borrowing is $0.00 (0% interest and Annual Percentage Rate (APR)).
• If you cancel your tablet plan or no longer have a postpaid number on your account, the outstanding device balance will be charged back on your next invoice.
• You can check your device balance anytime in the My Account section on fido.ca.
• Your device balance includes your tablet cost and the taxes for your tablet.
• If you would like to review a copy of our standard form Fido Payment Program Agreement prior to entering into this agreement, please go to fido.ca/terms.

Still have questions? Feel free to search or ask the Community!