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There is no "choose a number" step when I add a line online

I'm a participant level 1
I'm a participant level 1

As title,  why there is no  "choose a number" step  when I add a line online?


Former Moderator
Former Moderator

To choose a new phone number when adding a line

Select your city from the drop down to see a list of available phone numbers. Choose the telephone number you’d like to use and click CONTINUE.

  • Only cities in the province of your billing address will appear in the dropdown.
  • If you’re looking to add a telephone number for a different province, you’ll need to contact us.
  • You can view additional numbers by clicking Refresh number selection.
  • If you get an error at this step, it’s likely that the telephone number you’ve selected is no longer available.
  • After you click CONTINUE, we’ll reserve the telephone number for you.