I was very upset with the winback team.
I would like to share this very annoying experience with the winback team.
I recently moved to Telus, and then I received a call from the winback team.
She offered me $35/12GB with 5G which is why I accepted their offer and said that Simcard would deliver to my place in 3-5 business days.
I waited for 10 days and called fido customer service to figure out what was going on.
I was on the phone for two hours, and then they said that all they can do was to leave a note for the winback team to make a phone call to me.
Finally, I got a phone call from the winback team, and the plan they offered me was different.
They told me that they don't have what I offered in the first place, and they offered me a new offer of $45/20GB with 5G. I could not understand why most representatives say differently in relation to plans. I double-checked whether it is 5G every time I called Fido after getting their offer.
I felt like I wasted my time and was very disappointed with the Fido winback team. I don't think I would use fido again. Hence, I asked them to cancel it, but still, $55 was taken out of my credit bill. If I used the plan, I would pay, but I don't want to pay for what I haven't used.
let me know where should I call to get $55 back.
