I wish to thank Ernesto in Toronto today who answered my call and request for a phone block after my phone was stolen. Ernesto was compassionate and understanding. He assisted me in using the phone locator app Find my Phone and waited online while I searched for my phone, which I found. Thank you Ernesto for guidnace, care and patience!
I'm so glad to hear that you have been able to find your phone and that you had a great experience with one of our agents.
We'll make sure to forward your feedback to that person.
Thank you so much!