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Text messages travelling up north

BBBB123
I'm a Participant Level 1
I'm a Participant Level 1

Hello.

I've been travelling up in Northern Nunavut in Pond Inlet.  My phone picked up the local network here and calls and data have worked great.  I have noticed that plain text messages don't seem to come in time though.  Occasionally they come a few days later.  This is pretty useless for 2 factor authentication.  I have no problems with data based messaging systems.

I've been told that this is a known Rogers/Fido problem that doesn't happen with other providers - but can't find anything online.  Is this a thing?  Is there a fix of some sort?  I'd like to have a working text-message-capable phone for the next time I return.

Thanks.

1 REPLY 1

Hi there @BBBB123 , I would suggest that you contact Fido technical support to see if you can solve your issue together. I used to have intermittent problems with my Samsung s10e and I solved it by installing Google Messages and turning on chat in the settings. Don't know if it will work for you but it's worth a try. You can contact Fido technical support Here