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Text from fido regarding an account I don't have?

JaneM1
I'm a participant level 2
I'm a participant level 2

I've received two texts from Fido regarding an account that I don't have, and am unsure as to why I keep getting them? It says an automatic credit card payment was declined, and to update my payment details... At first I thought it was a scam, but it is indeed from Fido, or maybe its an account thats been put under my name? I'm not sure but I'm definitely confused! Any help would be super appreciated. 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @JaneM1,

 

What makes you sure that the text is indeed from Fido and not a scam? 

 

If it is indeed from Fido then it would be best to reach out to customer service directly and let them know what is happening and they can better assist you.