Hi all,
Hopping to get some help here since I have no idea what else to do!
My partner and I cancelled our services with Fido Mobile on the 16th of December. Since we’ve only used one week, we were entitled to a partial refund. We asked Fido how that would work and we were told we would get a cheque in the mail. We were confused and boggled on how the refund is only handled by cheque, but that seems to be a Canadian issue, and not just fido.
I got my cheque 3 weeks ago, but nothing as of yet for my partner. She contacted fido by chat two times and on both she was told contradictory information: that the check was sent on the 13th of January, while on the second time we were told the 21th. Nevertheless, it has been more than a month and nothing.
Today we tried to call, and after waiting for several minutes on the line, the person that answer says they need to transfer us to accounts (or something like that). While we are on hold for the accounts the call drops. We call again, wait again, explain everything again, and again, the call drops while we’re being transferred.
This is completely ridiculous and I do not know what to do anymore!
