Technical service number

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I'm a Contributor Level 2 canpar
I'm a Contributor Level 2

Technical service number

HI,

 

What is the direct telephone number or the email address to reach the technical department ?

 

thanks,

 

 

Accepted Solution

Re: Technical service number

Hi canpar,

 

There isn’t a direct line as the agents will try to do a first line diagnostic . If needed, you would then be transferred to the appropriate department. What is the problem you are encountering?

 

By telephone:

- 611 free of charge from a Fido phone
- 1 888 481-3436 (FIDO) from any phone in Canada

- 1 514 933-3436 from the U.S.(we accept collect calls) 

 

 You can also find all the other ways to contact us for tech support here.

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Former Moderator FidoAmandaH
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Solution

Re: Technical service number

Hi canpar,

 

There isn’t a direct line as the agents will try to do a first line diagnostic . If needed, you would then be transferred to the appropriate department. What is the problem you are encountering?

 

By telephone:

- 611 free of charge from a Fido phone
- 1 888 481-3436 (FIDO) from any phone in Canada

- 1 514 933-3436 from the U.S.(we accept collect calls) 

 

 You can also find all the other ways to contact us for tech support here.



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I'm a Contributor Level 2 canpar
I'm a Contributor Level 2

Re: Technical service number

Hi Amanda,

The phone number you mentioned is for customer service. Did you under stand my question? I asked for the direct contact number of technical department.

regards,

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Fido Employee sheedy17
Fido Employee

Re: Technical service number

There is no direct phone number, the first agent you speak to will do their best to help you and if not, they transfer to tech support.



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