It's enough holding for someone to answer when we call 611 but for the love of God, TURN DOWN THE HOLD MUSIC. I have to put my iphone volume on 1 bar out of 20 or so bars and it;s still deafening.
Also, please license some new music, you're playing terrible music from 10 years ago. Play some nice jazz or something easy listem, we don't need banging music in my head while on hold!
Hi, Please turn down the hold music! I've been on hold on and off (mostly on), for almost 30 minutes and it's torture to hear it. If I turn down the volume, I can't hear the person on the other end when they come back. The music is not only loud, the sound quality is bad and the choice of music is stressful to listen to (probably because it's so loud!!).