Switching to the monthly plan - data question

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I'm a Participant Level 2
I'm a Participant Level 2

Switching to the monthly plan - data question

Hey folks,

 

I was on $39 prepaid plan plus $35 1Gb data add-on and I just switched to $60 monthly plan ($60 monthly fee forUnlimited Canadian, US and International Text, Picture and Video Messaging, 1GB of data).

After switching I still see 1 Gb data add-on in my Fido service details and I am wondering - is it the add on that I had before (and which I should cancel in this case to avoid double payment) or this is a 1Gb of data included into my new monthly plan.

 

Please advise,

DB

 

***Edited to add labels*** 

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Former Moderator
Former Moderator

Re: Switching to the monthly plan - data question

Hi dba964,

 

Welcome to the community! You would have to cancel the add on to not be charged for it. 

 

Let us know if you have other questions Smiley 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Switching to the monthly plan - data question

Thanks Matt!

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Switching to the monthly plan - data question

Strange, but I tried to remove 1 Gb addon 3 (three!) times. Every time fido.ca shows the confrimation screen, I put the checkmark on the checkbox that I agree to the terms and conditions... and the addon stays on my account.

Please advice.

 

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Former Moderator
Former Moderator

Re: Switching to the monthly plan - data question

That's odd. 

 

If you clear your cache, does it work? 



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