Hi @Elizabeth8,
Only a Fido representative can process the temporary suspension, you will need to reach out to customer support to have the line temporarily suspended.
A few things to note:
- You need to have been with Fido for a minimum of one month and must not be in a contract.
- The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
- You will have to pay for it up-front unless you have a pre-authorized payment setup.
- If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.
Fido has many different ways to contact them, you can find all the different ways here. Alternatively, you can send a private message to @FidoSolutions here in the community and a moderator can help you
