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Stranded Overseas: Customer Service Couldn't Help

I'm a Participant Level 1
I'm a Participant Level 1

I just needed to log into my account, check the status of my wife's phone, and make a payment. But the agent that set it up didn't connect this profile to my online account, so I cannot access it. I got a message on my wife's phone saying that her balance is $0 and she needs to top-up, but due to every possible obstacle being placed in my way I cannot make that simple payment. Now her phone line risks being disconnected, and her phone number being cancelled, which I cannot allow to happen. And because I'm also overseas, I cannot do much more.


Despite using Fido's roaming, none of Fido's customer service numbers would dial out. Not even the 611. 

So I spent 2 hours in a chat, escalated to a Supervisor. No help there. 

Apparently, Prepaid doesn't do web chat and customer service doesn't have access to this clandestine department (Prepaid) and hence cannot help. 


They said I need to talk to prepaid via chat here on Forums.


3 hours into this mess, I'm feeling like I should have gone with another company. This is not worth the trouble I'm going through.


Can anyone help?



Hey @GrumpyPoo! Welcome to the community. Smiley


I'll send you a PM to help you with that right away. Talk to you soon!