Still pay my plan under temporary suspension

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I'm a Participant Level 1 Luna1201
I'm a Participant Level 1

Still pay my plan under temporary suspension

Hi. I have made temporary suspension for four months since May (as I have been outside Canada) and pre-paid the fee for the suspension ($7/mth). So I thought I would pay $0 for these four months but I found I still had to pay the regular plan despite the temporary suspension. It would be nice if I can get explained.

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Re: Still pay my plan under temporary suspension

Hi @Luna1201

 

That's definitely odd. Provided you met all the requirements of the temporary suspension, you shouldn't have been charged for the plan. I will go ahead and send you a PM to look into it.

 

Talk soon!



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