Still getting bill after cancellation

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I'm a Participant Level 1
I'm a Participant Level 1

Still getting bill after cancellation

Hi there,

 

I have received my confirmation of cancelling wireless service on Apr 25th, and I have asked to end my service at May 2nd. At the time, in my balance account, there is still a remain amount of -15.00.

However, I just got a bill notification to pay a full month bill for May.

Please check if there is any bug in my account.

Thanks!

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Moderator
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Re: Still getting bill after cancellation

Hey @shw9613


Welcome to the Community!


Does the bill you received mention it's the "Final" one?

 

If not, this means a final bill should come out in the next days with the final adjustments and reflect your real final balance Smiley



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Former Moderator
Former Moderator

Re: Still getting bill after cancellation

Hey @shw9613!

 

Were you able to get everything sorted out?



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