Still getting bill after cancellation

[shw9613]

Hi there,

I have received my confirmation of cancelling wireless service on Apr 25th, and I have asked to end my service at May 2nd. At the time, in my balance account, there is still a remain amount of -15.00.

However, I just got a bill notification to pay a full month bill for May.

Please check if there is any bug in my account.

Thanks!

[FidoAmanda]

Hey @shw9613!

Were you able to get everything sorted out?

[FidoCharles]

Hey @shw9613

Welcome to the Community!

Does the bill you received mention it's the "Final" one?

If not, this means a final bill should come out in the next days with the final adjustments and reflect your real final balance