Hi ramika80, you can contact your old provider. If you have a balance remaining on your old provider, he can decline to transfer the number until the balance is paid. Sometimes transfert could take up a week. You can reach Fido too.
Have a nice day, i hope i have solved your problem. 
Hello @ramika80,
Welcome to the community!
You would need to reach out directly to customer service and they can assist you with it.
When you requested to have the port in you need to make sure the line is still active with the old provider of you cancel the service with the old provider then you will not be able to do the port.
You should also get a text message from the old provider to confirm the port request within a specific time frame if you do not confirm then the port will fail and you would need to contact Fido customer service to start the process again.
