Speak with a human

[DMivasair]

How can I get a human at Fido to speak with me about a billing issue.

If there is no way, I will leave Fido.

[SUPERCOOLED]

[Jianhong1977]

The same is here... 

[FidoAnthony]

Hello Jianhong1977

Were you able to find help with our customer service reps? Keep in mind you can get help via live chat or by calling us directly here

[Ash333]

Sorry for replying here but apparently live chat is no longer available....I tried it awhile back & that's what it says in the chat with Jack section.

[Ash333]

I meant to say *chat with an agent is apparently no longer available*

[FidoAnthony]

Our live chat service is still available. You can visit https://www.rogers.com/contact/billing-payments and click on the bottom right hand side "Need help?" From there, you will be able to connect with a specialist. Simply type "Agent" to initiate a conversation with our customer service agents. 

[frostfoster]

and how is one supposed to do that when they don't have a rogers account to log into? rogers is really pushing themselves in...

[KAPABLE-K · Accepted solution]

Hello @DMivasair,

Welcome to the community!

You can dial *611 on your Fido mobile and follow the prompts or message them over social media see here for all the different methods to contact them.

[DMivasair]

Thank you so much!  Great response.