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Something went wrong

I'm a participant level 1
I'm a participant level 1


I have 2 plans on my account. One plan I can check out the plans with no issues but the other plan when I click on change plan it's keeps saying something went wrong we working to fix it quickly check back in a few mins . It's been like this for a while . I don't know why??


Senior MVP Senior MVP
Senior MVP

Hello 1789,


  Welcome to the community!


  Sorry to hear you're having issues with your other plan. It's possible your account is not registered as the authorised user for that line, but rather as subscriber user. You would need authorised user access to that line in order to view available options to make changes.


  You should note these forums are community-driven and not intended as a venue for customer services. If you would like assistance with your matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀