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Sim Card

jojif
I'm a Participant Level 2
I'm a Participant Level 2

I recently bought my first cellphone and I chose a plan online. I was mailed a sim card today and I put it in my phone however I don't know how to activate it. When I login to my account, it does not display my phone number at all and it says my balance is $0.00. Is there something I'm missing to activate it?

3 REPLIES 3

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Jojif,

 

  Welcome to the community!

 

  What type of plan do you have or are trying to activate? It sounds like you chose a pre-paid plan. As far as I am aware, the activation of pre-paid SIM cards can only be done in-store (see here).

 

  I'm not sure if there are any provisions for the activation of pre-paid SIM cards during Covid-19. You might consider contacting customer service to see your options. Alternatively, you might consider sending @FidoSolutions a PM. They might be able to offer a means to activate the SIM through them.

 

Hope this helps 😀

 

Cheers

 


jojif
I'm a Participant Level 2
I'm a Participant Level 2

The plan I chose was $55/mo for unlimited talk and text with 7 gigs of data, is this a prepaid plan? 

Hey @jojif,

 

We can definitely look over the details of your plan with you.

 

You can contact us here and we'll be happy to help you.😊