Sim Card

[jojif]

I recently bought my first cellphone and I chose a plan online. I was mailed a sim card today and I put it in my phone however I don't know how to activate it. When I login to my account, it does not display my phone number at all and it says my balance is $0.00. Is there something I'm missing to activate it?

[Cawtau]

Hello Jojif,

  Welcome to the community!

  What type of plan do you have or are trying to activate? It sounds like you chose a pre-paid plan. As far as I am aware, the activation of pre-paid SIM cards can only be done in-store (see here).

  I'm not sure if there are any provisions for the activation of pre-paid SIM cards during Covid-19. You might consider contacting customer service to see your options. Alternatively, you might consider sending @FidoSolutions a PM. They might be able to offer a means to activate the SIM through them.

Hope this helps 😀

Cheers

[jojif]

The plan I chose was $55/mo for unlimited talk and text with 7 gigs of data, is this a prepaid plan? 

[FidoAnthony]

Hey @jojif,

We can definitely look over the details of your plan with you.

You can contact us here and we'll be happy to help you.😊