Just received the first bill and it stated that setup service fee would be waived if we placed an online order, which we did. Yet the charge appears on the first bill.
Hey @ishubat! Philippe here. Welcome to the community.
The setup service fee should not be charged (or if charged, you see a credit for it) if you do the order through our website.
Have you been in touch with us since your post to check that out? If not, you can contact us here for support with that or you can request a PM from the community for assistance.