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Setup service fee

dknl
I'm a Contributor Level 1
I'm a Contributor Level 1

I recently picked up a new phone that i had ordered online with new plan.  

i chose the option to pickup device rather than getting it mailed to me.

 

When I went to pickup, i was asked to provide ID and the fido person there did his thing.  Gave me my phone and I walked away only to get charged for setup service fee.  All i had to do was insert my sim card from old phone to new phone.  Why am i charged for this?

1 REPLY 1

FidoValerie
Moderator
Moderator

Hey @dknl Smiley

 

There should be a credit applied for the setup fee when you place your order online!

When you look at all the pages in your bill details, do you perhaps notice a credit for the same amount?