Setup service fee

[dknl]

I recently picked up a new phone that i had ordered online with new plan.  

i chose the option to pickup device rather than getting it mailed to me.

When I went to pickup, i was asked to provide ID and the fido person there did his thing.  Gave me my phone and I walked away only to get charged for setup service fee.  All i had to do was insert my sim card from old phone to new phone.  Why am i charged for this?

[FidoValerie]

Hey @dknl

There should be a credit applied for the setup fee when you place your order online!

When you look at all the pages in your bill details, do you perhaps notice a credit for the same amount?